Resume

Customer Focused  |  Content Creator  | Jargon Clarifier | eLearning Developer | Collaborator

Dynamic writing professional with 10+ years expertise in copyediting, document design, graphic design and manipulation, video production, scripting, eLearning development, and storytelling. Specializing in crafting impactful and engaging learning experiences, I collaborate seamlessly with cross-functional teams and experts to design and deliver quality content while meeting tight deadlines. My mission is to drive continuous learning, enhance understanding, and contribute to organizational success by developing high-quality educational materials.

Adobe Products incl. Acrobat Pro, Illustrator, InDesign, Photoshop, RoboHelp | Camtasia Studio, Snagit | Articulate 360 Storyline, Rise | Powtoon | Teams, Zoom | HTML and CSS Basics | Arbortext XML Editor | Microsoft Office | SharePoint 

Education
  • Master of Science, Technical Communications, Metropolitan State University, St. Paul, MN
  • Bachelor of Arts, Individualized Studies, Communications focus, Metropolitan State University, St. Paul, MN
Professional Experience
Visual Information Specialist, January 2025 to February 2025
Veterans Healthcare Administration, Minneapolis, MN
  • Created multimedia content, including web and social media assets, related to clinical issues, veteran healthcare, and VHA initiatives
  • Operated advanced digital photography equipment to support healthcare communication efforts
  • Utilized Adobe Suite and digital photography to enhance messaging
eLearning Developer, 2022 to 2023, Remote
Körber Supply Chain, Bloomington, MN
  • Developed engaging multimedia training materials using Articulate 360, Rise 360, Camtasia, and Canva, resulting in a 30% increase in learner engagement
  • Improved quality control processes and developed a style guide, fostering consistency and excellence across all eLearning deliverables.
  • Collaborated with subject matter experts to design eLearning courses, resulting in improved learner satisfaction
  • Implemented AI-powered solutions for accessibility improvements, ensuring all eLearning content met 508 and WCAG compliance requirements
  • Contributed to managing the learning management system (LMS) for 6,500+ users and 600+ courses
Technical Writer, 2018 to 2022, Remote
Körber Supply Chain, formerly HighJump, Bloomington, MN
  • Authored and refined technical training materials, enhancing user experience and product understanding, leading to improved user experience and product understanding
  • Fostered seamless communication between developers and project managers, enhancing overall product quality
  • Managed multiple documentation projects simultaneously, consistently meeting deadlines and exceeding stakeholder expectations
  • Mentored 5 junior technical writers, accelerating their skill development and reducing onboarding time by 40%
  • Implemented a video-based learning approach, enhancing user engagement and knowledge retention
Technical Writer, 2017 to 2017, Six-month contract
Polaris Industries via Dahl Consulting, Plymouth & Wyoming, MN
  • Worked closely with engineers and machine builders specializing in automotive systems.
  • Updated manuals with the latest model-year service information, contributing to the enhancement of training materials and resources.
  • Authored a comprehensive accessory installation manual for the Defense team using Arbortext and Creo View, focusing on user-friendly design and clarity.
  • Successfully met tight deadlines and exceeded project expectations.
Technical Writer, 2016 to 2017
Accraply, Inc., Plymouth, MN
  • Collaborated with engineering team to develop comprehensive user manuals that reduced customer support inquiries by 30%
  • Revised and expanded the manual style guide and user guides for clarity and comprehension, enhancing the overall user experience
  • Redesigned and standardized manual templates in InDesign, ensuring brand consistency across all documentation
  • Designed innovative graphics using Photoshop to enhance user understanding of complex product features
Employee Communications Specialist, 2012 to 2015
PTC, Blaine, MN
  • Optimized writing and editing processes for employee stories, reducing turnaround time by 40% and increasing content quality
  • Crafted compelling visual and written narratives for executive leadership, effectively communicating complex policy changes to over 5,000 employees across multiple regions
  • Directed the production of influential videos that enhanced the onboarding experience and company culture
  • Led the creation and deployment of an intuitive global benefits website, streamlining information access for employees across multiple regions
  • Designed and rolled out a comprehensive global onboarding process, ensuring consistent employee integration across diverse cultural contexts
  • Managed SharePoint content, handling 500-1000 visits/month
Professional Certifications, Affiliations and Interests
  • Pendo Certification, 2023
  • Volunteer, the Minnesota American Legion, 2011 to Present.
    • Served as needed for my local post as a Legion and Auxiliary member. Established and maintained 11 Facebook pages for the Department of Minnesota. Served as Department Chairperson for the Public Relations (PR) Committee 2014-2016. Worked with vendors to create PR tool kits for the state districts.
  • Member, Society for Technical Communicators (STC), 2015 to Present.

I’d love to discuss how I can support your goals and contribute to your success. Click the Contact tab to reach out and start a conversation.